Return, Exchange, and Refund Policy

Last updated: September 12, 2026

Please review this policy carefully before placing an order.

Apparel—All Sales Are Final

All apparel sales are final. We do not accept apparel returns or exchanges because of:

• Selecting the wrong size or color

• Fit or style preferences

• Changing your mind

• Normal color differences caused by lighting or screen settings

• Damage caused by wearing, washing, drying, ironing, or improper care

Please review the product description and size chart carefully before ordering.

Apparel Exchange Exception

An apparel item is eligible for exchange only when:

• It arrives damaged or defective

• Sew Many Stitches sends the wrong product, size, color, or design

• Another verified error was made by Sew Many Stitches

You must contact us at sewmanystitchess@gmail.com within three calendar days of delivery. Requests submitted after three days will not be eligible for an exchange.

Include:

• Your name and order number

• A description of the problem

• Clear photographs of the item, rhinestone design, packaging, and shipping label

The item must remain unworn, unwashed, unaltered, and free from odors, makeup, deodorant, pet hair, and other signs of use.

Do not return an item without approval. Approved exchange instructions and the return address will be provided by email.

When the exchange is required because of a confirmed defect, damage, or store error, Sew Many Stitches will cover the approved return and replacement shipping costs. If an identical replacement is unavailable, we will offer another appropriate resolution, which may include a replacement choice, store credit, or refund.

Non-Apparel Physical Products

Eligible, non-custom physical products may be returned within 14 calendar days of delivery. Products must be unused, unopened when applicable, in their original condition and packaging, and accompanied by proof of purchase.

Customers are responsible for approved return-shipping costs unless the product was damaged, defective, or incorrect because of our error. Original shipping charges are nonrefundable unless required by applicable law or the return resulted from our error.

Final-Sale Products

The following products are final sale:

• All apparel, except for the exchange exception described above

• Personalized, customized, or made-to-order products

• Digital products after the file or access link has been delivered

• Gift cards

• Clearance products and items marked “Final Sale”

If a digital file is defective, incomplete, or different from its description, contact us so we can assist with a corrected file.

Cancellations

Contact us immediately if you need to request a cancellation. Cancellations are not guaranteed after production begins, an order enters fulfillment, the package ships, or a digital product is delivered.

Refund Processing

When a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after processing for the refund to appear, depending on your bank or payment provider.

Nothing in this policy limits rights provided by applicable law.

Questions may be sent to sewmanystitchess@gmail.com.